Q: How many screws or nails are required to fasten the air return vent in place?
A: Every 6" to 8" minimum. Screws must be countersunk.
Q: What kind of screw do I use to install the vent?
A: You can use a minimum length of 1 ¼” fine thread drywall screw.
Q: Should I predrill holes before installing the screws through the vent?
A: Yes, you must predrill the holes so that you can countersink the screw.
Q: What happens if my vent gets cracked or chipped?
A: Simply cover the crack/chip with a thick layer of drywall compound and place the mesh tape over top and finish as you would normally.
Q: What drywall compound do you use to install the air return vent?
A: You should use Dura90 for the first coat (as per installation instructions). After that you can use All Purpose or Finishing Mud.
Q: Do the air return vents have a manufacturer warranty?
A: We have a 100% warranty for manufacturer defects.
Q: Are custom sizes available?
A: Yes. We can make custom sizes. We would require your dimensions and quantity before being able to provide a quote. You cannot return a custom order item for a refund/exchange.
Q: What are the air return vents made out of?
A: The vents are made from a triple fibre cement board.
Q: How easy is it to paint the air return vents?
A: The vents are made to accept primer and paint thereby allowing them to blend seamlessly into any wall or ceiling, depending on which vent you are using.
Q: Are the air return vents waterproof?
A: The vents are water resistant. They can be submerged in water, taken out to dry and will not warp or lose any structural integrity.
Q: Are the air return vents fireproof?
A: The vents are fire resistant as they are made of a triple fibre cement board that will not burn or promote combustion.
Q: What happens if I get mud on my air return vent?
A: If you get mud on the air return vent it can easily be sanded off as the vent is made of a triple fibre cement board which is much harder than the mud and should not be damaged by any sanding.
A: Is there a minimum number of air return vents that I must order?
Q: No. You can order as little as one vent or as many as you wish provided we have stock availability.
Q: Can I get a sample air return vent sent to me?
A: Unfortunately we do not have samples available, however, you can order just one vent if you prefer.